Curriculum Vitae
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I’m Alessandra, a Senior Product Designer based in Munich.
Over the last 5+ years at IU Internationale Hochschule, I have designed complex digital products across student portals, applicant onboarding, matching flows, complex forms, CMS workflows, study-path personalization, credit recognition and conversion-focused website journeys.
My strength is turning complex processes into clear, useful and measurable product experiences. I work end-to-end: from problem framing, journey mapping and requirements clarification to prototyping, stakeholder alignment, developer handoff, analytics and post-release optimization.
Before moving into UX and product design, I worked in e-commerce, luxury retail content and customer-facing digital experiences. That background still shapes how I design today: with a strong focus on customer behavior, clarity, business impact and practical delivery.
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Experience
IU INTERNATIONALE HOCHSCHULE
Remote | May 2021–Present
Senior Product Designer | Jul 2026–Present
UX Designer / Product Designer | Jan 2023–Jun 2026
Junior UX Designer | May 2021–Dec 2022
Progressed from Junior UX Designer to Senior Product Designer, taking increasing ownership across business-critical digital product areas including student portal experiences, applicant onboarding, matching flows, complex forms, study-path personalization, credit recognition, CMS workflows, conversion optimization and product analytics.
Current Focus
Own UX/product design for student-facing portal experiences, applicant onboarding journeys, matching criteria flows, application-related tools, document flows and complex form-based processes.
Lead design initiatives from problem framing and requirements clarification to user flows, prototypes, stakeholder alignment, developer handoff, launch support, analytics and post-release optimization.
Design onboarding flows, matching flows, decision-support tools and complex forms with a focus on clarity, completion, validation and user guidance.
Design study-path personalization tools, credit-recognition flows and savings calculators that help users understand suitable study options and potential savings in time, cost and recognized credits.
Contribute to CMS product improvements by restructuring information architecture and workflows for internal content managers.
Maintain and contribute to design system consistency across product flows.
Collaborate closely with product managers, engineers, sales, marketing, CRM, content managers and business stakeholders.
Use analytics and product data to monitor funnel performance, identify drop-offs, evaluate success criteria and support continuous optimization.
I am currently supporting the development of an AI-assisted portal design system layer that connects reusable components, product patterns and prototyping workflows. The goal is to help the team move from abstract product discussions to concrete prototypes faster. By making shared portal components available for AI-assisted exploration with Claude Code and Claude Design, product managers, developers and stakeholders can contribute ideas more easily, while I remain responsible for evaluating UX quality, system consistency, feasibility and product fit.
Selected impact & validation signals
Increased appointment booking by +12.1% through a redesigned applicant onboarding flow.
Designed onboarding paths for German and international applicants, reaching 76.6% and 75.8% completion/resolution rates.
Designed a matching criteria flow for practice-placement preferences, achieving an 80% completion rate, 1 min 25 sec average completion time and 5.13 average matches per eligible user.
Designed a new applicant portal main screen that reached 80.8% CTA engagement during live validation, exceeding the ≥60% target.
Designed an application document builder to address a 46% drop-off in the Examined → Ready to Match funnel stage; early usage shows 1/3 of users complete all 11 steps and more than 50% send their generated application package/Bewerbungsmappe to review.
Improved portal and application journeys, contributing to +12% conversion uplift, -10% bounce rate and -15% support queries.
Designed website-based finance and decision-support tools that increased user engagement by 20–25%.
Created AI-supported Amplitude dashboards using Claude Code to track funnel performance, completion rates, drop-offs, success criteria and optimization opportunities.
E-COMMERCE MANAGER
Modehaus Marion Heinrich
Munich | 2018–2020
Managed the transition from a static website to an e-commerce platform and supported the development of digital customer journeys, product presentation, content structure and online sales processes.
Contributed to a 40% revenue increase in the first year after launching the e-commerce platform.
Improved navigation, product discovery, product presentation and checkout flows to support conversion and customer experience.
Used customer behavior, sales data and website insights to optimize digital journeys, content structure and online merchandising.
Coordinated business requirements, customer needs, content, product presentation and external technical partners.
Additional experience
ASSISTANT STORE MANAGER
Sandro
Munich, 2018
ASSISTANT STORE MANAGER
Zadig & Voltaire
Munich, 2016 - 2018
JUNITO FASHION PRODUCT EDITOR
Mytheresa.com
Munich, 2016
CUSTOMER CONSULTANT
A2A Energia
Milan, 2015 – 2016
Earlier roles built a strong foundation in customer behavior, premium retail, e-commerce content, service quality, communication, sales operations and business processes.
Education
Project Management & Prompt Engineering Weiterbildung
IU Akademie | In progress, 2026
Analytics & User Experience
Nielsen Norman Group | 2023
UX Design Certification
CareerFoundry | 2020
Theater Writing
Scuola di Teatro Paolo Grassi, Milan | 2011–2014
Personal Shopper
Istituto Europeo di Design, Milan | 2013
Italian Literature Studies
Università Cattolica, Milan | 2007–2011
Tools, methods & languages
PRODUCT DESIGN
Figma, FigJam, Miro, user flows, journey mapping, wireframing, prototyping, complex forms, information architecture, portal UX, onboarding flows, matching flows, decision flows, developer handoff and QA.
RESEARCH & ANALYTICS
Amplitude, Google Analytics 4, Microsoft Clarity, funnel analysis, A/B testing, experiment evaluation, dashboards, usability testing, surveys, interviews, Optimal Workshop, RapidUserTests and TestingTime.
AI-SUPPORTED WORKFLOWS
Claude, Claude Code, Claude Design, ChatGPT, Cursor, Lovable and Figma Make.
COLLABORATION
Jira, Confluence, agile product teams, stakeholder alignment, requirements clarification, workshop facilitation and collaboration with product managers, engineers, sales, marketing, CRM and content teams.
LANGUAGES
Italian native | German C1 | English C1
Get in touch
Interested in working together or learning more about my experience? Please feel free to reach out. I’m always open to new opportunities and meaningful conversations.
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